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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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bella taylor

August 2, 2026

5  out of  5
rating by bella taylor
"Great staff!!!"
We responded:
"We appreciate it, Bella!"
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Brad Bock

July 31, 2026

5  out of  5
rating by Brad Bock
"Kayleen and her team are knowledgeable and very eager to help get all my questions answered and insurance needs taken care of!!!!"
We responded:
"Thanks so much, Brad! It's been great working with your family! Always here to make sure you're well taken care of."
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Caroline Lahoud

July 30, 2026

5  out of  5
rating by Caroline Lahoud
"Kayleen Lahoud State Farm, in Waconia Minnesota is fabulous! I cannot express enough! Friendly, knowledgeable, professional and always quick to help with auto, home and life insurance. I highly recommend this person for all of your insurance needs. If you are even remotely considering shopping for or looking into your insurance needs, I highly recommend this business. Friendly and professional. This is truly a fantastic person to do business with."
We responded:
"Thank you so much for the kinds words and review! We appreciate your business and look forward to working together for many years to come!"
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Donald

July 30, 2026

5  out of  5
rating by Donald
"Kayleen made it very easy to switch to State Farm. She took the time to review my current coverage and gave me direct feedback on what I did and did not need. No upselling and no pressure, just an honest assessment of the right coverage for me and my family. Then she came through with fantastic rates for that coverage! Peace of mind at a great price!!"
We responded:
"Thanks so much, Donnie! Very happy to we were able to get you taken care of, and appreciate your trust in us. We'll be here for you and your family for many years to come. "
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Billy Wiberg

July 10, 2026

5  out of  5
rating by Billy Wiberg
"Kayleen and her team are awesome. Very knowledgeable and helpful with my insurance needs. Highly recommend!!"
We responded:
"Thanks so much, Billy! It’s been a pleasure to work with you!"
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Nic Slowinski

July 8, 2026

5  out of  5
rating by Nic Slowinski
"Kayleen is excellent! She has a top notch team and I have had a wonderful experience with them!!"
We responded:
"Thank you, Nic! We appreciate your recommendation. Always happy to work with you! "
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Weston Nichols

July 8, 2026

5  out of  5
rating by Weston Nichols
"Kayleen is an amazing insurance agent and human, highly recommend!!"
We responded:
"Thank you for the kind words and recommendation, Weston! "
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Allison Thaemlitz

July 7, 2026

5  out of  5
rating by Allison Thaemlitz
"Great quick service at a reasonable price. Knowledgeable staff to help get the best coverage and rate. Highly recommend!"
We responded:
"Thanks, Allison! So glad to hear you are happy with our service. Always here for you!"
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Ryan Zunker

July 2, 2026

1  out of  5
rating by Ryan Zunker
"Sends out an incredible amount of spam mail with nothing on it indicating it can be thrown away immediately, distrustful practice."
We responded:
"Hi Ryan, I understand being frustrated with getting many items in the mail that you're not interested in. I do not directly send these from my office, and did not seek you out personally to bother you. Mail is a piece of State Farm marketing. It's a way to create awareness that there are local agents there to help those who want it. This is something that many businesses use to create awareness of their presence. These can be tossed in the garbage, like you said. This is not a reflection of my level of respect and who I am as a small business owner. As you can see by other reviews, and if you knew me, or spoke with me, I am definitely not distrustful, and strive to give every customer and prospective customer the best experience. I would greatly appreciate you removing your review, since you have never gotten the chance to experience me or my business. Thank you! "
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Hannah Fandrich

June 28, 2026

5  out of  5
rating by Hannah Fandrich
"One of the best in the biz!!! Love working with Kayleen & her team!"
We responded:
"Thanks so much, Hannah! It's been great working with you, as well! "
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Zachariah Cuppy

June 26, 2026

5  out of  5
rating by Zachariah Cuppy
"Kayleen was so helpful getting us situated and policies transferred over during our cross-country move, and the chaos involved with that. Wonderful to work with!"
We responded:
"Thank you, Zach! I'm so glad we could get everything taken care of. Hope you are getting settled and enjoy the MN Summer! Always here for you and your family. "
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Valerie Felsch

June 24, 2026

5  out of  5
rating by Valerie Felsch
"Service from Kayleen’s team is too notch!"
We responded:
"Thank you for your review, Valerie! We are so glad to hear you are happy with our service!"
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Badger Tuners

June 18, 2026

5  out of  5
rating by Badger Tuners
"Great service and with a smile!"
We responded:
"Thank you so much for your kind review! We’re happy you had a great experience and felt welcomed with a smile. "
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Sonja Felsch

June 12, 2026

5  out of  5
rating by Sonja Felsch
"Zoe did a great job walking me through options for coverages for my insurance. 10/10 recommend!"
We responded:
"Thank you, Sonja! So glad to hear that Zoe was able to help you and walk you through your coverage options! "
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jessica deer

June 11, 2026

5  out of  5
rating by jessica deer
"Kayleen is trustworthy, and genuinely cares about helping others. She goes above and beyond in everything she does, and I highly recommend her! She won't stop at just good, she'll go beyond your expectations and prove that she's worth your time."
We responded:
"Thank you for the kinds words, Jessica! We are always here to help and support our customers with what they need! "
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Hans Vroege

June 11, 2026

5  out of  5
rating by Hans Vroege
"Kay is the best. She got me a great deal on my boat. I got a new pole when it broke. I will always remember how helpful and friendly she has been."
We responded:
"Thanks, Hans. So glad we could help!"
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Chris Farniok

June 11, 2026

5  out of  5
rating by Chris Farniok
"I would highly recommend Kaylee’s and her team! Very friendly, easy to talk too and very helpful!"
We responded:
"Thank you for your recommendation and support, Chris! We appreciate the kind words!"
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abby corbesia

June 11, 2026

5  out of  5
rating by abby corbesia
"Kayleen and her team are friendly and helpful! They are quick to respond and very knowledgeable! Call them today!"
We responded:
"Thank you for your recommendation, Abby! "
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Kim Deer

June 9, 2026

5  out of  5
rating by Kim Deer
"If you're looking for a local State Farm insurance agent in Waconia or anywhere in the West Metro area, I highly recommend Kayleen Lahoud State Farm. It's refreshing to work with an insurance agency that is professional, trustworthy, and focused on building long-term relationships with their clients."
We responded:
"Thank you, Kim! Your support means a lot to us. We look forward to continuing to serve your insurance needs!"
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Emily Schneider

June 9, 2026

5  out of  5
rating by Emily Schneider
"I cannot say enough good things about Kayleen! She's incredibly responsive and does everything possible to get you the best coverage with the best price possible. She literally cut my premium in half for auto insurance and saved me over $800/year on my homeowners insurance while getting me more coverage for both. On top of that, she genuinely cares about you as a person, not just as a customer."
We responded:
"Thank you, Emily, for sharing your experience! It's great to hear that we were able to help lower your rates and provide the best coverage for you. We appreciate your kind words and recommendation!"
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Nicole

June 9, 2026

5  out of  5
rating by Nicole
"I highly recommend Kayleen at State Farm! She has been incredibly helpful with both my business and personal insurance needs. No matter what questions I have or what assistance I need, she’s always available, responsive, and knowledgeable. Her customer service is outstanding, and she truly goes above and beyond for her clients."
We responded:
"Thank you so much for the recommendation and such kind words, Nicole!. We are always happy to help and enjoy doing business with you! "
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Melanie Johnson

June 9, 2026

5  out of  5
rating by Melanie Johnson
"Kayleen and her staff are kind, welcoming and thorough. I feel reassured that my insurance needs are met and I trust them to take care of me and my family. I highly recommend their team and have been sharing their StateFarm resources with as many friends and colleagues as possible!"
We responded:
"Thank you so much, Melanie! It was great meeting you in office, and we are always here whenever you need us! "
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Dan Ratcliff

June 9, 2026

5  out of  5
rating by Dan Ratcliff
"Lindsey did a great job of following up with myself and vendors to ensure warranty glasswork issues were addressed."
We responded:
"Thank you for your feedback, Dan! Happy to help anytime! "
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Rick sorenson

June 4, 2026

1  out of  5
rating by Rick sorenson
"I could tell a long story but I am filing a formal complaint. There are better and more professional agents out there."
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Monica Pigman

June 2, 2026

5  out of  5
rating by Monica Pigman
"Very helpful at getting us what we needed!"
We responded:
"Thank you, Monica! So happy to help! "